Welcome to Four Angels Cleaning!
Four Angels Cleaning is owned and operated by Four Angels Cleaning Services Limited.
Four Angels Cleaning deeply values your privacy and the protection of your personal data. This privacy policy details the information we collect, the methods we use to obtain it, the purposes for which we use it, the process by which we obtain your consent, the period for which we retain it in our databases and, if necessary, with whom we share it.
In this privacy policy, the words "website" refer to the Four Angels Cleaning website, "we", "us", "our", and "Four Angels Cleaning", refers to Four Angels Cleaning Services Limited, and "you", "client", and "user", refers to you, the user or client of Four Angels Cleaning.
By using the website and our services, you are accepting the practices described in this privacy policy. Your use of the website and our services is also subject to our terms and conditions. This privacy policy may change from time to time. Your continued use of the website after we make changes to this privacy policy will be deemed acceptance of those changes, so please check this policy periodically for updates.
This privacy policy has been developed and is maintained in accordance with all applicable national and international privacy and data protection laws and regulations and specifically, the Data Protection Act 2018 (UK regulations) and the General Data Protection Regulation (GDPR - European regulations).

1. GENERAL INFORMATION

The personal data of users that are collected and processed through:

• https://fourangelscleaning.co.uk

Will be under the responsibility and in charge of:

• Four Angels Cleaning Services Limited.
• Email: enquiries@fourangelscleaning.co.uk

2. HOW WE OBTAIN YOUR CONSENT

By using the Four Angels Cleaning website and our services, you acknowledge and agree that we may collect, process and store your personal data in accordance with this Privacy Policy. Your consent to the processing of your personal data is obtained when you perform any of the following actions:

• Visiting our website, which may involve the automatic collection of certain data, such as your IP address, browser type, pages visited, and other analytical data, through the use of cookies and similar technologies.
• Registering on our website, providing personal information such as your name, email address, and phone number.
• You agree to our services, at which point we may collect additional data necessary for the provision of the services, such as billing details and business address.
• You communicate with us through our contact details or through our contact form, which may involve the collection of the information you provide to us, including your name, email and the content of your message.

The legal basis for the processing of your personal data under the UK General Data Protection Regulation (UK GDPR) and the European Union General Data Protection Regulation (GDPR) is based on the explicit consent you give when carrying out any of the above activities, as well as on the execution of an agreement when you request and contract our services. We may also process certain data based on our legitimate interests, such as improving our website, communicating with clients and providing our services efficiently.
You have the right to withdraw your consent at any time. However, the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. To exercise this right or any other right related to the protection of your personal data, you can contact us through the means indicated in this Privacy Policy.

3. TYPES OF DATA COLLECTED

Four Angels Cleaning collects and processes different types of personal data depending on the user's interaction with our website and our services. The information we collect falls into the following categories:

3.1. Personal data

When users interact with our website or contract our services, they may provide identifiable information, including but not limited to:

• Full name
• Email address
• Telephone number
• Postal or billing address
• Payment information (when applicable)

3.2. Registration data

When you register on our website or create an account, we collect additional information necessary for the management of your account, which may include:

• Username and password
• Account or communication preferences
• History of interactions with our website

3.3. Data collected automatically by the website

When you visit our website, certain data may be collected automatically by using technologies such as cookies, server logs and tracking tools, including:

• IP address
• Browser type and version
• Operating system
• Date, time and duration of visit
• Referring URL and pages visited

3.4. Analytical data

In order to improve the user experience and optimise our website and services, we may use analysis tools that collect information such as:

• User behaviour on the website
• Time spent on certain pages
• Interaction with forms and links
• Information about devices used to access the site

3.5. Contact and communication data

When users communicate with us through our contact details or via the contact form available on our website, we collect the information provided in the message, which may include:

• Full name
• Email address
• Telephone number
• Content of the query or message sent

3.6. Data for contracting services

When users request and contract our commercial cleaning services, we collect additional information necessary for the provision of the services, which may include:

• Details of the requested service
• Location where the services will be provided
• Billing and payment information

4. HOW LONG WE KEEP YOUR DATA

The personal data provided by our users through our website and services will be kept for as long as necessary to provide our services and fulfil the legitimate purposes described in this policy in section 5 or until the user or client stops using our services or requests the deletion of their data. Four Angels Cleaning may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, Four Angels Cleaning may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.

5. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES)

Four Angels Cleaning collects and processes users' personal data in order to offer, improve and guarantee the proper functioning of our services. The legitimate purposes of data collection vary depending on the type of information obtained, as detailed below:

5.1. Personal data

• Manage user registration and authentication on the website.
• Process and manage requests for commercial cleaning services.
• Send booking confirmations and communications related to the services agreed.
• Issue invoices and manage payments.
• Provide client support and respond to queries.

5.2. Registration data

• Create and manage user accounts.
• Allow access to and use of personalised functions on the website.
• Keep a record of interactions and service preferences.

5.3. Data collected automatically by the website

• To guarantee the correct functioning of the website.
• To detect and prevent fraudulent activities, abuse or unauthorised access.
• To improve the security of the website and protect user information.
• To optimise the user's browsing experience.

5.4. Analytical data

• To evaluate and improve the usability and performance of the website.
• To analyse trends in user behaviour and usage.
• To conduct market research and assess the demand for services.
• Adapt the content of the website based on user interaction.

5.5. Contact and communications data

• Respond to queries, requests for information or assistance.
• Manage communication with clients and users in relation to services.
• Send service updates, notifications and reminders.
• Address complaints or disputes related to our services.

5.6. Service contracting data

• Coordinate the provision of the requested commercial cleaning services.
• Manage billing and payment processing.
• Verify the identity of the client and prevent fraud.
• Record and manage the history of services contracted.

6. HOW WE SHARE INFORMATION

Information about our clients is an important part of our business, and we are not in the business of selling it to others. We share client information only as described below.
Third-Party Service Providers. We use third-party services to perform certain functions on our website. Some of these functions and services include hosting our website, sending emails, including marketing emails, and data analysis.
These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.
Email Communications: By providing your email address, you consent to receive relevant content, notifications, and information from us. As a result, your email address may be shared with third-party bulk email service providers solely for the purpose of sending you these communications. If you wish to stop receiving emails from Four Angels Cleaning, you can unsubscribe at any time by using the "unsubscribe" link in the emails or by submitting a request through our contact information.
Business Transfers. In the event Four Angels Cleaning creates, merges with, or is acquired by another entity, your information will likely be transferred. Four Angels Cleaning will send you an email or post a prominent notice on our website before your information becomes subject to another privacy policy.
Protection of Four Angels Cleaning and Others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Four Angels Cleaning, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

7. DATA BREACH NOTIFICATIONS

In the event of a security breach that compromises the confidentiality of the personal data of our users, Four Angels Cleaning undertakes to notify those affected in a timely manner. This notification will be made through the means of contact that have been provided by the user on our website. We will take all reasonable measures to protect the information and remedy any situation that compromises the security of your data.

8. INTERNATIONAL DATA TRANSFER

Four Angels Cleaning may transfer users' personal data outside the UK or their country of origin due to the use of hosting, storage and processing services provided by third parties who operate servers located in different countries. These transfers are necessary to ensure the continuous functioning of the platform and to provide an efficient user experience. Although Four Angels Cleaning is based in the UK, the technological infrastructure used may involve data being stored or processed in jurisdictions with data protection laws that differ from those of the UK or your home country.
Four Angels Cleaning is committed to ensuring that all international transfers of personal data comply with applicable data protection regulations, including appropriate security measures to safeguard user information. This includes, among others, the implementation of standard contractual clauses, the assessment of the adequacy of data protection in the receiving country, and compliance with applicable privacy regulations in third-party services.
By using Four Angels Cleaning, users consent to the transfer, storage and processing of their data on servers located outside their country of residence, recognising that such transfers are necessary for the operation of the platform. Four Angels Cleaning undertakes to take all reasonable measures to protect the integrity and security of personal data during such international transfers.

9. PROTECTION OF YOUR INFORMATION

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognised security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Four Angels Cleaning strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorised third parties, unless we have your explicit consent or are required by law to do so.

10. PRIVACY RIGHTS

Users who provide information through our website, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:

• Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.
• Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.
• Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.
• Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.
• Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.
• Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.
• Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or holders of personal data provided through the website may exercise these rights over their personal data at any time and without limitation by sending their request through our contact information. The request to exercise your rights will be processed and answered within 10 working days of sending the request.

11. PROTECTION OF CHILDREN'S ONLINE PRIVACY

We comply with the requirements of national and international data protection regulations regarding the protection of personal data of minors. We do not collect any information from children under the age of 13 (minimum age allowed to collect and process information without parental or legal guardian consent). If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information.

12. THIRD PARTIES

Except as expressly included in this privacy policy, this document only addresses the use and disclosure of information that Four Angels Cleaning collects from you. If you disclose your information to third parties, different rules may apply to their use or disclosure of the information you disclose to them. Four Angels Cleaning does not control the privacy policies of third parties, and you are subject to the privacy policies of such third parties where applicable. Four Angels Cleaning is not responsible for the privacy or security practices of third parties, including those linked to or from the website. Please refer to the privacy policies of any third-party websites or services you access through the website.

13. CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users and posted on the website. Your continued use of our website following such changes will signify your acceptance of the changes.

14. CONTACT INFORMATION

If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us using the contact information below:
Four Angels Cleaning Services Limited.
Email: enquiries@fourangelscleaning.co.uk